Comet Uno Tan

The Madras Trunk promises to provide you with a best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package reaches you intact as we invest a great deal of care and love in making every pair of THE MADRAS TRUNK’s. If for some reason you are not sure of your size you can always whatsapp us at 9840472311 or refer to our to our size guide.

HOW TO EXCHANGE?
We hope you don’t need to but, if you need to exchange the product, please raise the request for exchange through the below link

https://themadrastrunk.com/apps/return_prime

Mail at reachus@themadrastrunk.com or whatsapp message at +91 9840472311

Upon receipt of a return request, we will arrange for a reverse pickup of the product. In the event that reverse pickup services are unavailable at the customer’s pincode, or if the pickup attempt fails after being scheduled for any reason, the customer will be required to securely courier the product to the address provided below.

RETURNS SHIPPING ADDRESS:
The Madras Trunk
No 60, Valluvarkottam high road,

Nungambakkam,

Chennai 600034

Ph: 9840472311

Please Note: As a company policy we do not provide refund on any product sold. Exchanges are not offered with international shipments .Once THE MADRAS TRUNK products are sold they can be exchanged for a replacement or a store credit.

After shipping the product to us, please email us the tracking ID and what you would like to exchange your product for. (email id:  reachus@themadrastrunk.com or whatsapp to +91 9840472311)

On receiving the return, our technical team will inspect the product to check that it is unworn and in it’s original condition with all tags and labels if any are intact. Please ensure that the product is in its original condition and packaging. Item(s), which show signs of wear and/or being worn before, will not be eligible for returns or exchanges. We would require all original papers if any to be returned with the product.

After inspection of the product(s) our team will facilitate the exchange order or provide the store credit as per your choice within 2-3 working days from the day of receiving the return package. THE MADRAS TRUNK reserves all rights to inspect the condition of the product before processing any returns or exchanges. The cost for shipping the product back to us is to be borne by you. When we deliver your corrected pair the shipping is on us again.

Please note: Any product that has been hampered or damaged while transportation or shipping errors MUST be notified by email within 48 hours of the product being delivered and returned to our address mentioned above within a period of one week, else THE MADRAS TRUNK will not be liable to accept the merchandise. In such cases, the customer will have to write in to nithila@themadrastrunk.com and a prompt response is guaranteed from our end. Our team will investigate the damage from our end and repair or replace the merchandise immediately.

We do not offer direct exchanges. The Management’s decision with regard to damaged/defective product and/or issuance of store credit shall be final and binding. Further, the Management reserves the unilateral right to modify/alter the aforesaid conditions/policy without prior notice and the same shall be final and binding.

All THE MADRAS TRUNK products are handcrafted and the variations you might find in the same product stems from this reason and are not imperfections but characteristics of beautifully made bespoke footwear that is a work of art. Reproduction of colors is as accurate as possible, although please note that leather is a natural material and a slight variation is bound to appear in each product. Color variations cannot be subject to rejection of merchandise.

Small scratches and marks on the leather surface are a part of the characteristics of the material and they do not qualify as defects. All THE MADRAS TRUNK products are in accordance to International Standards.

Note for international taxes and duties:

The recipient is the importer of record and must comply with all laws and regulations of the destination country. The destination country may subject to import taxes, custom duties and fees levy orders shipped outside of India. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be taken care of by the recipient; THE MADRAS TRUNK has no control over these charges, nor can THE MADRAS TRUNK predict what they may be.

If you have entered the wrong address or I want to change the shipping address, you will have to contact us immediately to get it changed. You can email us at reachus@themadrastrunk.com or call us to get this changed before it’s dispatched. We will not be responsible if the shipment has been dispatched to a wrong address provided by you.

An online order can be shipped to only one location. However, if you require them to be shipped to several locations, we recommend you place separate order for each address you wish to ship to. If you require assistance please contact us at nithila@themadrastrunk.com.

An item on sale can be returned  if it meets with the 7-day return policy. Unless specified otherwise.

MISCELLANEOUS

I only know my footwear size in Indian/UK?

No worries, we have a size guide which has Euro sizing, UK/Ind and also measurement in cms. However, please note different styles have different fits.

For any quires pls email to reachus@themadrastrunk.com or whatsapp message on + 91 9840472311

HOW DO I PLACE AN ORDER? 
We at THE MADRAS TRUNK believe in simplifying the order process. We have optimized our website to give you an easy check out process. After browsing through our product range and picking a product, you will have to select the size and colour of your preference before you ‘ADD TO CART’. Once you have finalized your purchases you can click on the ‘CHECK OUT” button to go ahead with the purchase. If you have any issues in purchasing a product, do email us at reachus@themadrastrunk.com and we will get back to you. 

For Easy Access, to order we would recommend for you to do our easy and quick registration before you begin to shop. There are many benefits to registering on THE MADRAS TRUNK.com. Among them include- access to track orders, review order history, add multiple addresses for easy checkout, wish list and many more features. 

The personal information you share with us is completely confidential. Your privacy is important to us, and we will not disclose the information provided for any reason. Our promotional emails are optional, and you can unsubscribe at any time. 

WHAT PAYMENT OPTIONS WE OFFER? 
THE MADRAS TRUNK offers the following modes of payments: 
-Domestic and international credit cards issued by banks and institutions that are part of the Visa & Mastercard Network 
-Visa, Mastercard and Maestro Debit cards issued in India 
-Netbanking/Direct Debit payments from select banks in India. 

A full list is available at the time of Check Out and prior to making payments for purchases, subject to availability. 

HOW CAN I CHECK THE STATUS OF MY ORDER? 
Once you have placed an order, you will receive an email confirming your order and following that you will get another email and SMS/whatsapp regarding the dispatch of your order. This email and SMS/whatsapp will contain the tracking number of the order. Alternatively, you could log in to your THE MADRAS TRUNK account on the website (www.The MadrasTrunk.com) and Track your order from there. 

DO YOU SHIP INTERNATIONALLY? 
Yes, we do. Please go through our International Orders Information page for more details. 

CAN I ORDER OVER THE PHONE? 
Yes. If you prefer, you could call our customer care team (+91 9840472311) to place an order anytime from Monday to Friday (10am to 6pm). If we don’t answer, please leave us a message and we will call you right back. 

ORDERING THE RIGHT SIZE? 
THE MADRAS TRUNK follows European sizing and for your reference here is the size guide. You could also contact us at reachus@themadrastrunk.com or call us at +91 9840472311. 

WILL I RECEIVE CONFIRMATION E-MAIL IF I HAVE MADE AN ERROR IN INPUTTING THE CORRECT EMAIL ADDRESS? 
After an order has been confirmed, changes cannot be made. Confirmation emails can be forwarded by manually contacting our Customer care or email us at reachus@themadrastrunk.com and we will help you by forwarding the confirmation e-mail to the correct address. 

CAN I CANCEL AN ORDER? 
As a company policy, we do not give refund on any product sold. However, you can always opt for an exchange or a store credit. We usually dispatch your products within 24-48 hours from your order date. If you would like to change the product or size please contact us at reachus@themadrastrunk.com or call us at the earliest with your order # as a reference. Once the product has been dispatched, you will have to follow our 7-day exchange policy. 

I’M MISSING AN ITEM FROM MY ORDER, WHAT DO I DO? 
-We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately. 
-If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you’re not missing anything. If an item is missing, please contact our Customer Care team with the order number and the missing item’s name and number. We will resolve the issue for you as quickly as we can. 

I HAVE AN INCORRECT ITEM IN MY ORDER, WHAT DO I DO? 
We want to sort out any issues with incorrect items straight away. Please contact our Customer Care team with your order number and the incorrect item’s name and product number. We’ll get back to you as soon as we can and send you a replacement item as quickly as we can. 

Our "Custom made" service, it’s a personalized option where we create footwear tailored specifically to your unique foot measurements. Unlike traditional bespoke services, we offer this without any additional charges. 

This service allows you to truly make your favorite THE MADRAS TRUNK styles your own. We’ll handcraft a pair that reflects your taste and fits perfectly. Whether you're looking for something classic or a standout piece, the possibilities are endless with our wide range of design options available. 

For any questions or further assistance, feel free to contact our Customer Care team at +91 7397320064. We’re happy to guide you through the process and ensure your experience is seamless from start to finish.