Payment and Shipping Information

Thank you for visiting www.themadrastrunk.com, an Online Store exclusively for THE MADRAS TRUNK footwear. Your visit to this website is subject to this Payment, Shipping, Cancellations and Returns Policy and Terms and Conditions and our Privacy Policy available here in this website.

This website www.themadrastrunk.com is independently operated by Art Factory, an India based company incorporated under the MSME.

By placing an order on our website you are entering into a purchase/sale transaction solely with THE MADRAS TRUNK. This applies to all cases where the payment is made by all modes i.e. all credit card, bank card, debit card, bank transfer and other payments are to be made to THE MADRAS TRUNK.

PAYMENT OPTIONS:
The following modes of payments are available

  • Domestic and international credit cards issued by banks and institutions that are part of the Visa & Mastercard Network
  • Visa, Mastercard and Maestro Debit cards issued in India
  • Netbanking/Direct Debit payments from select banks in India.
  • A full list is available at the time of Check Out and prior to making payments for purchases, subject to availability.
  • Credit/Debit Cards: As prescribed by the financial institutions issuing the credit or debit cards affiliated with Visa and Mastercard you will be required to submit your 16-digit credit card number, card expiry date and 3-digit CVV number (usually on the reverse of the card) when you make your online transaction using your Credit or Debit card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (Mastercard Secure Code) to complete the transaction. A One time password may be required by the concerned bank.

SHIPPING & PACKAGING
THE MADRAS TRUNK promises to provide you with a best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package reaches you intact.

Once the order has been made, you will receive an e-mail from THE MADRAS TRUNK, with the confirmation of the order and the delivery address to which the order will be dispatched. All orders are dispatched within 3 to 4 working days unless informed otherwise. Please allow 5 to 7 working days for your order to reach you from the time of dispatch.

You can review the status and other information of all your orders, whether pending or fulfilled, that you have placed with THE MADRAS TRUNK. To check the status of your orders, click on the “Track your order” link in the email sent to your or click on the “Track your order” link in the footer of our website. You can also check the status of your order on your THE MADRAS TRUNK account.

Purchases are shipped from our own or third party warehouses/ stores or offices from various points in India. Our endeavor is to make the products reach you within 5-7 business days from receipt of order and payment all depending on the address for delivery.

Order deliveries will be made by our third party courier usually between 09.00 am – 07.00 pm Monday –Saturday. Goods will need to be signed for upon delivery. We will take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order. Since the transactions are authorised by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order. We are not responsible for damage of products after delivery.

All claims for shortages or damages must be reported to customer service on the day of delivery through the contact us page on the web store. Also the said shortage of goods needs be highlighted and signed on the Proof of delivery copy and returned to the delivery person.

DELIVERY CHARGES:
THE MADRAS TRUNK charges 50/- per pair on all items shipped within India.

Please note that we do deliver outside India and international shipping is charged depending on the location and the weight of the package.
Shipping and handling rates, if any, may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.

INTERNATIONAL ORDERS
We love our international customers and we ship to many countries on a regular basis. We accept international orders and payments with international credit/debit cards as well. Once you have placed an order, you will get an email confirmation with your order details.

Countries we ship to:

United States of America        United Kingdom        Australia        Canada      Singapore        Malaysia        Hong Kong        UAE        Sri Lanka         Germany  Italy        France        Spain        Greece        Netherlands

WHAT DO WE CHARGE?

We charge a subsidised international shipping fee for all the locations mentioned above. Rs 700 per pair.

Note: This will reflect while checking out after you enter your shipping address.

HOW LONG DO WE TAKE?
Orders are usually packed and shipped within 3 to 4 working days from the time you place your order.

Please allow for 5 to 7 business days for your order to be delivered, depending on your location.

Once your order is dispatched, you will get your tracking details to the registered email ID on the THE MADRAS TRUNK website.

International shipments are subject to customs clearance procedures, which can cause delays beyond original delivery estimates.