Chris Black

RETURNS AND EXCHANGES 

Quick Highlights

• Exchange requests within 7 days of delivery.
• No refunds. Only Exchange or Store Credit.
• All exchanges are subject to Quality Inspection.
• Opening video is mandatory for damaged, incorrect, or missing product claims.
• Custom Made products cannot be returned, exchanged, refunded, cancelled, or issued Store Credit.

RETURNS AND EXCHANGES 

1. Returns, Exchanges & Store Credit

•Exchange requests must be raised within 7 daysof delivery.

•Products purchased fromTHE MADRAS TRUNK are not eligible for refunds.

•Eligible products may only be exchanged for another size/style (subject to availability) or issued asStore Credit.

•Refunds to the original mode of payment will not be provided under any circumstances.

•Sale products are eligible for exchange only if specifically mentioned on the product page or during the sale.

•International orders are not eligiblefor returns, exchanges, refunds, or Store Credit.

•Custom Made products are not eligiblefor returns, exchanges, refunds, cancellations, or Store Credit.

2. Exchange Eligibility

To be eligible for an exchange:

•The product must be unused, unworn, and in its original condition.

•All original packaging, tags, dust bags, accessories, and invoices (if applicable) must be returned.

•Products showing signs of wear, stains, damage, misuse, or alterations will not be accepted.

•Every returned product undergoes a quality inspection upon receipt.

•Exchanges or Store Credit will be processed only after the returned product has successfully passed our quality inspection.

• If the returned product does not meet our quality standards, the exchange or Store Credit request will be declined.

3. Reverse Pickup & Return Process

To request an exchange, please visit:

https://themadrastrunk.com/apps/return_prime

Or contact us:

•Email:reachus@themadrastrunk.com•WhatsApp (Messages Only):+91 98404 72311

•Reverse pickup will be arranged wherever service is available.

•If reverse pickup is unavailable or unsuccessful, customers will be required to courier the product to our warehouse.

•Customers are responsible for handing over the correct product to the authorized courier executive.

•Before handing over the package, customers are encouraged to take clear photographs or a video of the packed parcel with thecorrect Air Waybill (AWB)visible.

•If an incorrect product, different product, empty package, or incomplete shipment is received, the exchange request will be rejected.

•THE MADRAS TRUNK reserves the right to use warehouse CCTV footage, courier records, package weight, and other available evidence while investigating any transit discrepancy. The Company's decision shall be final.

4. Processing Time

•Returned products are inspected after they reach our warehouse.

•Exchange approval or Store Credit will normally be processed within2–3 working days after successful quality inspection.The entire amount (except the shipping cost) of the returned product will be credited to the coupon code(Store Credit).

•Replacement products will be dispatched only after the exchange has been approved.

5. Damaged, Incorrect or Missing Products

•Please notify us within 48 hours of delivery by emailingreachus@themadrastrunk.com.

•An uninterrupted opening (unboxing) video is mandatory for all claims involving damaged, incorrect, or missing products.

•The video must clearly show:oThe sealed package with the shipping label (AWB) visible.
-The package being opened.
-The contents inside the package.
-The issue being reported.

•Claims submitted without a complete opening video may not be eligible for replacement or resolution.

6. Shipping Charges

•Customers are responsible for shipping charges whenever self-shipping the return is required.

•Once the exchange is approved, THE MADRAS TRUNK will bear the shipping cost of dispatching the exchanged product.

7. Custom Made Products

•Custom Made footwear is handcrafted to your unique foot measurements at no additional cost

•Production time is5–7 working days.

•Urgent production requests cannot be accommodated.

•Customers in Chennai may be requested to visit our office for a trial fitting, where required.

•All customization requests are subject to technical feasibility and material availability.

•Customers are responsible for providing accurate measurements and preferences.

•As every Custom Made pair is made exclusively for the customer, these products are not eligible for returns, exchanges, refunds, cancellations, or Store Credit.

8. Product Information

•Every pair of THE MADRAS TRUNK footwear is handcrafted using premium materials.

•Minor variations in texture, finish,colour, stitching, or natural markings are inherent characteristics of handcrafted footwear and are not considered defects.

•Slightcolourdifferences may occur due to photography, lighting, and screen settings.

•These natural variations do not qualify for exchange or Store Credit.

9. Address Changes

•Shipping addresses can be changed only before the order is dispatched.

•Once an order has been dispatched, the shipping address cannot be modified.

•Each order can be shipped to only one delivery address.

10. Need Help?

For any queries regarding sizing, exchanges, or your order, please contact us:

Email: reachus@themadrastrunk.com

WhatsApp (Messages Only): +91 98404 72311