HOW DO I PLACE AN ORDER?
We at THE MADRAS TRUNK believe in simplifying the order process. We have optimized our website to give you an easy check out process. After browsing through our product range and picking a product, you will have to select the size and colour of your preference before you ‘ADD TO CART’. Once you have finalized your purchases you can click on the ‘CHECK OUT” button to go ahead with the purchase. If you have any issues in purchasing a product, do email us at nithila@themadrastrunk.com and we will get back to you.
For Easy Access, to order we would recommend for you to do our easy and quick registration before you begin to shop. There are many benefits to registering on THE MADRAS TRUNK.com. Among them include- access to track orders, review order history, add multiple addresses for easy checkout, wish list and many more features.
The personal information you share with us is completely confidential. Your privacy is important to us, and we will not disclose the information provided for any reason. Our promotional emails are optional, and you can unsubscribe at any time.
WHAT PAYMENT OPTIONS WE OFFER?
THE MADRAS TRUNK offers the following modes of payments:
-Domestic and international credit cards issued by banks and institutions that are part of the Visa & Mastercard Network
-Visa, Mastercard and Maestro Debit cards issued in India
-Netbanking/Direct Debit payments from select banks in India.
A full list is available at the time of Check Out and prior to making payments for purchases, subject to availability.
HOW CAN I CHECK THE STATUS OF MY ORDER?
Once you have placed an order, you will receive an email confirming your order and following that you will get another email regarding the dispatch of your order. This email will contain the tracking number of the order where you can use to find the status of your order. Alternatively, you could log in to your THE MADRAS TRUNK account on the website (www.The MadrasTrunk.com) and Track your order from there.
DO YOU SHIP INTERNATIONALLY?
Yes, we do. Please go through our International Orders Information page for more details.
CAN I ORDER OVER THE PHONE?
Yes. If you prefer, you could call our customer care team (+91 7397320064) to place an order anytime from Monday to Friday (10am to 6pm). If we don’t answer, please leave us a message and we will call you right back.
ORDERING THE RIGHT SIZE?
THE MADRAS TRUNK follows European sizing and for your reference here is the size guide. You could also contact us at nithila@themadrastrunk.com or call us at +91 7397320064.
WILL I RECEIVE CONFIRMATION E-MAIL IF I HAVE MADE AN ERROR IN INPUTTING THE CORRECT EMAIL ADDRESS?
After an order has been confirmed, changes cannot be made. Confirmation emails can be forwarded by manually contacting our Customer care or email us at nithila@themadrastrunk.com and we will help you by forwarding the confirmation e-mail to the correct address.
CAN I CANCEL AN ORDER?
As a company policy, we do not give refund on any product sold. However, you can always opt for an exchange or a store credit. We usually dispatch your products within 24-48 hours from your order date. If you would like to change the product or size please contact us at nithila@themadrastrunk.com or call us at the earliest with your order # as a reference. Once the product has been dispatched, you will have to follow our 7-day exchange policy.
I’M MISSING AN ITEM FROM MY ORDER, WHAT DO I DO?
-We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.
-If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you’re not missing anything. If an item is missing, please contact our Customer Care team with the order number and the missing item’s name and number. We will resolve the issue for you as quickly as we can.
I HAVE AN INCORRECT ITEM IN MY ORDER, WHAT DO I DO?
We want to sort out any issues with incorrect items straight away. Please contact our Customer Care team with your order number and the incorrect item’s name and product number. We’ll get back to you as soon as we can and send you a replacement item as quickly as we can.